Returns

We regret if an item does not meet your expectations or is damaged. To ensure your return is processed quickly and smoothly, please follow these instructions regarding the procedure, preparation, and packaging of your return.

1. Register a Return or Complaint

Would you like to return an item or report a new complaint? In this case, please contact us in advance by email at:

contact@bogensport-beier.de

What happens next:
We will review your request immediately and reply to you with all further steps (e.g., sending a return label) directly by email.

2. Documents and Labels

Return slip:
Please place the printed return slip clearly visible inside the parcel. This allows us to correctly allocate your return immediately.
Return label:
Stick the return label clearly visible on the outside of the parcel.
Remove old labels:
To avoid misdirection by the parcel service, please make sure to remove or cover all old shipping labels and barcodes on the box.

3. Proper Packaging

Secure packaging protects the goods from transport damage and saves you from unnecessary additional costs from the shipping provider.

Use original box: Whenever possible, use the original shipping box or the outer packaging in which you received the goods from us.
Fill voids: The goods should move as little as possible inside the parcel. Please fill any voids with suitable cushioning material.
Alternative box: If the original box is no longer available, please use a sufficiently sturdy box that:
  • is as rectangular or cuboid as possible,
  • encloses the goods tightly,
  • provides sufficient protection against transport damage, and
  • has no unusual attachments or shapes.

4. Attention: What you must avoid!

Certain packaging cannot be processed automatically by the logistics centers of the parcel services (bulky goods). Therefore, under no circumstances should you use the following for your return:

  • Roll-shaped packaging (e.g., mailing tubes)
  • Sacks, bags, or pure foil packaging
  • Unpackaged goods
  • Boxes with externally attached straps, loose bands, or similar fastenings

Important note regarding additional costs:

If unsuitable packaging or a non-automatically conveyable shipment causes additional costs by the shipping provider, we reserve the right to invoice you for these extra costs retrospectively.

5. Procedure after shipping

As soon as your return has reached us, we will check and process it as quickly as possible. Afterwards, we will inform you immediately about the next steps (e.g., refund or exchange).

Any questions?

If you are unsure, please simply contact us before shipping – we will be happy to help you!

Beier Distribution GmbH
Your Bogensport Beier Team
Pyramidenweg 20
96253 Untersiemau
Germany

contact@bogensport-beier.de
+49 9565 / 610 560 3
+49 9565 / 610 560 4