Complaint exclusions
The following items are excluded from complaints or do not constitute grounds for a complaint.
Due to production, LARP - foam heads or 3D animals/targets may have spray skins at the parting line, or cutting off the spray skins may result in the surface having a slightly porous structure. Process-related, a porous surface may also occur on the LARP - foam head / 3D animal/target. These characteristics are not considered defects in a conventional sense; technically, this has no effect. These foamed products are definitely fit for purpose and are not a valid reason for complaint with the right of return or exchange. Weight deviations of these foamed products are possible.
Our backstop nets and mats are subject to strict quality control. Nevertheless, the nets may occasionally have small weaving faults which do not constitute grounds for complaint. Returns or exchanges cannot be made in this case.
When using glass laminates in bow construction, stripes may occur on the limbs of the bows due to production. These characteristics are not considered defects in a conventional sense; technically, this has no effect. The bows are definitely fit for purpose. These characteristics do not constitute grounds for complaint with the right of return or exchange.