Your Statutory Warranty Rights

As a consumer, when purchasing goods in the European Union, you have statutory legal guarantee rights. These rights apply independently of any additional voluntary commercial guarantee offered by the manufacturer or seller.

Legal Guarantee of Conformity

Goods sold to consumers in the European Union are generally covered by a statutory legal guarantee of at least two years. The specific legal provisions may vary between EU Member States.

The legal guarantee applies to lack of conformity that existed when the goods were delivered, or whose underlying cause already existed at that time.

What to Do if the Goods Are Defective

If you discover that goods purchased from us are defective or do not conform to the agreed specifications, please contact us as soon as possible.

Please provide your order number and a brief description of the issue whenever possible. Depending on the nature of the defect, additional information or photographs may be required for assessment.

Under the legal guarantee, you are entitled to the remedies provided by law. These may include, in particular, free repair or replacement and, where the legal requirements are met, a price reduction or termination of the contract and reimbursement.

Legal Guarantee and Voluntary Commercial Guarantee

The statutory legal guarantee is separate from any voluntary commercial guarantee. A commercial guarantee may provide additional rights and exists independently of your statutory legal guarantee rights.

A voluntary commercial guarantee does not restrict your statutory legal guarantee rights.

Further Information

Further information about your statutory legal guarantee rights in the European Union can be found on the official European Union website:

Information from the European Union on guarantees and consumer rights

This information is provided for general information purposes regarding consumers' statutory legal guarantee rights. The applicable statutory provisions in force shall prevail.